Last updated: January 2024
LMC MUA ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This privacy policy explains how we collect, use, store, and protect your information when you visit our website at lmcmua.co.uk or use our services.
We are registered in the United Kingdom and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: your name, email address, phone number, and any other details you provide when contacting us or submitting a form on our website.
- Booking information: event type, event date, and any details about the services you are enquiring about.
- Website usage data: information about how you use our website, including your IP address, browser type, pages visited, and time spent on the site. This data is collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and communicate with you about our services.
- To process and manage bookings.
- To send you information about your appointment or event.
- To improve our website and the services we offer.
- To comply with legal obligations.
We will only use your personal data for the purposes for which we collected it. We will not use your information for marketing purposes unless you have given us explicit consent to do so.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases for processing your personal data:
- Consent: where you have given us clear consent to process your personal data for a specific purpose, such as submitting a contact form.
- Contract: where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
4. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers who assist us in operating our website and delivering our services (for example, form processing services). These providers are contractually required to protect your data.
- Legal or regulatory bodies, if required to do so by law or in response to a valid legal request.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions and booking enquiries are retained for up to 24 months after your last interaction with us, unless you request earlier deletion.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct any inaccurate or incomplete data.
- Right to erasure: you can ask us to delete your personal data in certain circumstances.
- Right to restrict processing: you can ask us to limit how we use your data.
- Right to data portability: you can request a copy of your data in a structured, commonly used format.
- Right to object: you can object to our processing of your data where we rely on legitimate interests.
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.
7. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any external sites you visit.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this privacy policy, your personal data, or wish to exercise your rights, please contact us:
- Business name: LMC MUA
- Email: [email protected]
- Phone: 07801 263419
13. Supervisory Authority
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:
- Website: ico.org.uk
- Phone: 0303 123 1113